A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns.

A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. en mensen e n de les emociona com a refer torse
This is most closely related to the tool of TQM.
A. scatter diagram
B. histogram
C. process control chart
D. quality loss function
E. cause-and-effect diagram

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