Case 1Lebanese Canadian Bank Managing Through EfficiencyThe Lebanese Canadian Bank (LCB) has been
Case 1:Lebanese Canadian Bank : Managing Through EfficiencyThe Lebanese Canadian Bank (LCB) has been expanding its operations inside andoutside Lebanon, throughout the Middle East region. Mohammed I. Hamdoun, board member and general manager, utilizes a specific style in pursuing LCB’s vision: “My approach was and still is based in efficiency and servicing the customer in the mostpersonalized way.” He adopts state-of-the-art technology in handling banking operations and invests a significant amount of resources on development and training.The way to accomplish the bank’s objectives involves knowing each customer’s needs and striving to come up with solutions that tackle those needs. What helps Lebanese and striving to come up with solutions that tackle those needs. What helps Lebanesebanks such as LCB to realize their visions is the unique position of Lebanon: Thiscountry has a long history of banking excellence, access to qualified human resources, and a safe regulatory environment. The people factor is a key dimension in the bank’s strategy.”I have always been surrounded by a highly professional caliber and trustworthy team [with] specialization in various areas of the banking fields and which have been evolving in recent years at an exponential speed,” says Hamdoun. “Personal reading and focusedtraining on new technology is also a source of inspiration for changes.”Answer these discussion questions1. Mr. Hamdoun is a big advocate of efficiency. How might principles of scientific management be useful to LCB?2. How might knowledge of organizational behaviorhelp the bank’s supervisors manage their employees? Would Mr. Hamdoun and other top managers need tounderstand OB? Why or why not?3. Based on information from LCB’s website below , what values does this bankembrace that might be important for successful organizations in the twenty-first century?Website address of the Labanese Canadian Bankhttp://www.1stlebanon.net/lebanon/lebcanbank.html4. Using Exhibit 2-7, describe LCB as a system.5. What do you think Mr. Hamdoun means when he says, “Personal reading and focused training on new technology is also a source of inspiration for changes”? Is success dependent mainly on the people dimension? Explain.