Customers complain for different reasons. The most common reason is because their expectations are n
Customers complain for different reasons. The most common reason is because their expectations are not met. Dissatisfied customers can do more than ruin a CSRâ€™s day: they can also steer prospective customers away from the company. In the following exercise, consider a time when you were a dissatisfied customer.Refer to Chapter 6 of The World of Customer Service as you complete this assignment.Your assignment is to write a paper addressing the following:As a customer, describe two complaints have you had in the past six months regarding a company youâ€™ve purchased from. If you have not had a bad purchase experience in the past six months, you may create a potential scenario or use that of a friend or family member.Did you handle these complaints by contacting the company? Why or why not?How can a customer service representative learn from the complaints you described above?Answer each question in one or two paragraphs.