Which of the following business messages would not use the direct strategy?

Which of the following business messages would not use the direct strategy?

a. An e-mail message to a staff introuducing a new employee

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b. A letter a customer denying his or her request for credit

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c. A letter to a coworker congratulating him or her on a recent promotion

d. An oral presentation detailing the specifics of a new company wellness initiative

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